Global Outage Grounds BA Flights 05/27 09:25
LONDON (AP) -- British Airways canceled all flights from London's Heathrow
and Gatwick airports Saturday as a global IT failure caused severe disruption
for travelers on a busy holiday weekend.
The airline said it was suffering a "major IT systems failure" around the
world. It didn't say what was causing the problem but said there was no
evidence of a cyberattack.
BA said terminals at Heathrow and Gatwick had become extremely congested and
cancelled all flights from those airports until 6 p.m. (1700GMT, 1 p.m. EDT).
It urged passengers not to go to the airports.
Passengers at Heathrow reported long lines at check-in counters, flight
delays and failures of BA's website and mobile app.
One posted a picture on Twitter of BA staff writing gate numbers on a white
"We've tried all of the self-check-in machines. None were working, apart
from one," said Terry Page, booked on a flight to Texas. "There was a huge
queue for it and it later transpired that it didn't actually work, but you
didn't discover that until you got to the front."
Another traveler, PR executive Melissa Davis, said she was held for more
than an hour and a half on the tarmac at Heathrow aboard a BA flight arriving
She said passengers had been told they could not transfer to other flights
because "they can't bring up our details."
Passenger Phillip Norton tweeted video of an announcement from a pilot to
passengers at Rome's Fiumicino airport, saying the problem affects the system
that regulates what passengers and baggage go on which aircraft. He said
passengers on planes that have landed at Heathrow were unable to get off
because there was nowhere to park.
Heathrow said the IT problem had caused "some delays for passengers" and it
was working with BA to resolve it. Some BA flights were still arriving at
Heathrow Saturday afternoon, while many were listed as "delayed."
The problem comes on a holiday weekend, when thousands of Britons are
BA passengers were hit with severe delays in July and September 2016 because
of problems with the airline's online check-in systems.